Frequently asked questions
Can I visit your studio?
Yes you can! We are open to the public Thursday 2pm - 7pm, Friday & Saturday 10am - 4pm. You can also make an appointment if you want to discuss a bespoke commission. Our appointment days are Tuesday and Wednesday.
Is it possible to call and speak to you personally?
We are best reached over email, however if you would like to speak to Mairi directly then please send us an email with your contact telephone number and times to best reach you at. Mairi will get back to you in the next few days!
I need a piece in a hurry or before the times stated is this possible?
Always email and ask if it is possible to have a piece urgently. We may have the piece you want in stock ready or have unexpected free time to accelerate your order.
Do you ship internationally?
Yes we do. We can give you a shipping quote.
Can I buy a gift certificate?
Yes you can. Just send us an email and we can arrange this.
Can I get my ring resized?
Yes, but we prefer it if you can buy it in the right size. All rings bought from Mairi can have one free resize after that we resize rings for a small charge of £50*. *subject to the metal and resize required etc.
What is your return policy?
We have a 14 calendar day return or exchange policy with the exceptions of earrings and commissions. We cannot accept earring returns for hygiene purposes or commissions because of their bespoke nature. Deposits are non refundable.
Is everything done in-house?
We design and make our pieces in our studio in Portglenone, Northern Ireland. We do all that we can ourselves but do require the expertise and services of other key people. When all our pieces are nearly complete they go to the Assay office in Edinburgh to get a hallmark stamp. The Hallmark is a small stamp on the metal that certifies what metal type and carat it is.
I want to commission something how long might it take?
We give 4- 8 weeks estimated lead time for commission work.
I don't live near Portglenone is it still possible to commission a piece.
Yes, you do not need to be near Portglenone to commission a piece. We can discuss all options and costings through emailing so there is no real need to meet in person. I have done pieces for clients from all over the UK.
What deposit is required when commissioning a piece?
We charge a £100 design fee. Once the final design has been agreed 50% deposit is required before physical making can begin.
How can I find out mine and my partners ring size?
We can post out a simple ring sizer to you but would prefer if you are able to visit our studio and try on some of our metal sizers so that we can ensure you get the right fit. Alternatively you can go into you local jewellers and ask for them to size your fingers. Sizing changes dependant on the thickness of the band width so we recommend you try on the width you would like before going ahead to ensure sizes are appropriate for your finger. There is a separate post on ring sizing which we would recommend reading.
Can I commission without knowing my partners ring size?
Yes, however this is not recommended. We can only resize a ring up or down by 2 sizes. It is best if you can find out from family members or sneakily take a ring they wear on that finger and post it to us to size.
Can I include a personal message to go with the gift?
Yes you can, simply email us with your message and include the details of your order including the address you had requested the item to get sent to.
Are the gemstones certified?
We source all our stones through the same certified gemstone dealer each time to guarantee and assure you of their ethical sourcing. We do not produce certificates with all our diamonds.